Help centre
Frequently asked questions
How is my quotation calculated?
Shipverta uses the destination zone, service level, chargeable weight, applicable handling and fuel charges, optional protection and remote-area charges. Chargeable weight is the greater of actual and dimensional weight.
Is an online quotation a confirmed shipment?
No. A quote is an estimate. The shipment is confirmed only after Shipverta accepts the package details and, when enabled, verifies payment.
Are customs charges included?
Duties, taxes and customs charges are excluded unless the quotation or written confirmation says otherwise.
How do I track a package?
Open the Track page and enter the unique SVG tracking number provided in your dispatch email.
What should I do if tracking has not changed?
Some journey stages take time to be recorded. Contact support with your tracking number if an update is overdue.